Use this article when the app cannot find, read, create, or change a local file, or when the folder option is missing.
Mac
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Open Settings → Permissions and confirm that local file access is enabled.
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Confirm that the required folder has been added.
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Review Full Disk Access, the broadest macOS permission for this, if the app still cannot access the folder.
Windows
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Confirm that the Sandbox has finished provisioning in Settings → Sandbox.
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Open Settings → Devices → Local file system access and confirm that access is enabled.
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Confirm that the required folder has been added.
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Confirm that the app is on its current update.
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Review the relevant Windows permission if the app still cannot access the folder.
If access worked before
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Confirm that the file or folder has not been moved or renamed.
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Remove and add the folder again.
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Check whether the request needs a file outside the selected folder.
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Restart the app.