Check the task on the web
Open Perplexity in your browser and find the task. The task may have continued successfully even if the app stopped updating.
If the task is visible and progressing on the web, restart the app and reopen it there.
If the task is still stuck
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Stop the task.
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Confirm that the required device, folder, browser, installed app, or connector is available.
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Submit the request again.
Before repeating a request that moves, changes, or creates files, check whether any part of it already completed.
If a file is missing
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Check the destination named in the request.
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Open the completed task and review its result files, or check Artifacts.
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Confirm that the task completed rather than stopping at an approval or error.
If the problem continues, use the main Perplexity Help Center support flow and include the task link, platform, app version, and a description of the last visible action.