About File Connectors for Enterprise Organizations
File Connectors for Enterprise Pro are built to unlock your organization’s information, making file search smarter, faster, and secure.
You’re able to connect Perplexity’s AI search directly to files stored in leading cloud storage services so you can find answers, compare documents, and surface insights from your team’s files using plain language questions.
Using File Connectors to upload files to Perplexity also ensures that your Perplexity organization always has the latest version of documents, because any changes and updates to your documents will synchronize automatically in Perplexity.
Third-party apps supported
Currently, Enterprise Pro users can connect the following online storage services to Perplexity:
Google Drive
Microsoft OneDrive
SharePoint
Dropbox
Box
These connectors enable Perplexity to search through your files and provide conversational, accessible, and verifiable answers based on your content.
How File Connectors work
File Connectors operate at both the organization-wide and personal level. Administrators are able to enable or disable specific connected services at a company level from the Permissions screen in Organization settings.
Once a service is enabled by an admin, every user can connect their own accounts and control which folders and files Perplexity is allowed to access. File limits apply at a user level.
Files synced to a personal repository can only be searched by the individual who synced them—your data stays private and protected. Please note that other users with access to shared Threads will be able to see responses that reference files used in these Threads. However. they will still require permissions on the appropriate connected apps to view the full file contents.
For a more collaborative approach, you can also sync files to shared Spaces. Within a Space, anyone who’s been granted access can search for those files, but seeing the actual contents still depends on having the right permissions set in your original cloud storage. Please note that file limits also apply to Spaces.
What file types are supported?
File Connectors currently support:
Google Docs, Slides, and Sheets
Microsoft Office files (DOCX, XLSX, PPTX, XLS)
PDF files
CSV files
RTF files
ODT files
Markdown (MD) files
JSON files
Text (TXT) files
You can sync individual files, multiple files, or entire folders. When selecting a folder, all files within it will be synchronized. Note that adding entire Drives isn't currently supported.
Currently, File Connectors do not support images, audio or video files. However, you can upload these files from local storage to Threads.
File limits
Please note that there are file and size limits when uploading files to Spaces or personal repositories through File Connectors. These limits vary depending on the type of account (Enterprise Pro or Max).
You can learn more about file limits in this article.
Setting File Connectors up
How to activate a File Connector
These steps must be followed by each user in an organization to activate File Connectors enabled by organization admins.
Go to your All settings page and scroll down to the Connectors section
Enable the cloud storage services you want to connect
Authenticate your account for each service
Check for the “Connected” status after successful authentication
To select which files and folders Perplexity should use, click the three dots (⋮) next to the Connector and choose “Upload”
Pick the specific files or folders you wish to sync and confirm your selection
If you don’t see options to enable a File Connector, or if you experience an issue with permissions, your organization admin may have restricted a specific third-party app. Get in touch with us to get help.
Using File Connectors in Your Searches
There are two main ways to leverage your connected files:
As a source for search: Enable files or folders stored in your connected third-party apps as sources when creating a new Thread.
As file attachments: Add specific files from your connected storage as attachments to your queries.
You can explicitly choose when to use files from your third-party storage services as sources for your queries.
Keeping your data secure
How Perplexity keeps your data secure
The content and associated metadata of these files are securely synced to our platform, and we never use them to train our models. Every file you connect stays secure. Data is encrypted at rest and in transit and stored in AWS S3, and all your credentials are encrypted both at rest and in transit, following SOC 2 Type II security standards.
Additionally, your organization is always in control of what gets synced. Admins can restrict specific third-party apps from the Permissions screen in Organization settings.
Other important considerations
In order to use files from a connected app on your searches, you must select specific files or folders to sync with Perplexity
Your searches will not query files or folders that you have not explicitly selected to use with Perplexity, even if you've successfully connected your online storage.
Files are automatically updated whenever changes are made
When a file is deleted from the connected third-party app, or when access to it is removed, the file is immediately removed from Perplexity
If you disconnect your third-party app account, all synchronized files will be removed from Perplexity
Each user can only connect one account per third-party app with their Perplexity account