General sign-in troubleshooting
Internet connection: Ensure it’s stable and reliable.
Firewall settings: Verify that your firewall isn’t blocking Perplexity.
VPN: VPNs may interfere with Perplexity’s performance due to CloudFlare settings. Try disabling the VPN and attempt to sign in again.
Update browser and OS: Ensure your browser and operating system are up to day with the latest versions.
Hard-refresh your browser: Press ctrl+F5 on Windows, or command+shift+R on Mac.
Method-specific troubleshooting
Google one-click sign-in
Check your Google account: Ensure you are signed into the same Gmail account in the browser you’re using for one-click sign-in.
If on mobile:
Update the app: Check the App Store or Google Play Store for the latest version of the Perplexity app.
Force quit and relaunch: If the app is running, force quit it and then reopen.
Reinstall if needed: Uninstall the app and reinstall it to resolve any issues.
Alternative option: If problems persist, try signing in using the Sign in with email option instead of using Google one-click.
Apple sign-in
Check your iCloud account: Ensure you are using the same iCloud account as your previous sign-ins.
Verify device sync: If you’re already signed in on another device, make sure it’s properly synced with iCloud.
If on mobile:
Update the app: Ensure the Perplexity app is up to day by checking App Store.
Force quit and relaunch: Force quit the app, then relaunch it.
Reinstall if needed: If issues persist, uninstall the app and reinstall it.
Alternative option: You can also try the Sign in with email option if Apple sign-in doesn’t work.
SSO Issues
Please read this article regarding SSO issues.
If the problem persists, please contact enterprise@perplexity.ai