Data Retention for Enterprise

Files attached to Threads are automatically deleted after seven days. Files uploaded to your Organization’s file repository, “My Files”, or Spaces are retained until deleted.

You can customize retention periods for Threads with the steps below.

3. Once you change the setting (e.g. to 30 days), you will see the confirmation screen below. As called out, Threads older than the retention period will instantly become inaccessible and will be permanently deleted within 7 days.

Can I use this feature if I have less than 50 seats in my org?

If your organization has fewer than 50 seats, you can upgrade at least one seat to Enterprise Max to set up custom Data Retention policies.

I have activated the feature by mistake and I've been charged for additional seats.

If you have activated Data Retention by mistake and you're not ready to upgrade to 50+ seats, we can adjust billing for your account and undo any additional billing or payments. Please make sure that you've deactivated this feature and get in touch.

Do Data Retention parameters apply to all Threads, regardless of where they’re hosted?

The Data Retention period selected applies to all Threads, including those created and hosted in Spaces.

The only exception are Threads created by organization members before joining the organization. Those won’t be affected by the Data Retention policy.

Does Data Retention apply to the date when a Thread was created or when it was updated?

The selected data retention will apply to the Thread creation date, regardless of any follow-up queries. For example, if you’ve selected a 30-day retention, a Thread will be deleted 30 days after it was created, even if it has been updated more recently.

I’ve selected a shorter retention period by accident, and some of my Threads were deleted. Can I recover them?

Unfortunately, we cannot recover any Threads deleted as a result of changing your organization’s Data Retention policy.