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Troubleshooting for File App Connectors (Pro subscribers)

Here are a few steps to take in case there are any issues.

Written by Perplexity Support
Updated over a month ago

Google Drive Issues

Google-specific settings may block integration. Here's how to fix them:

OAuth Scope Settings

If your organization can't set access to "Unrestricted," try these alternatives:

  1. Select "Restricted: Only trusted apps can access a service"

2. Enable "For apps that are not trusted, allow users to grant access to OAuth scopes that aren't classified as high-risk"

Drive SDK Configuration

Check your Google Workspace settings:

  1. Go to Google Workspace > Drive and Docs > Features and Applications > Drive SDK

  2. Make sure to select "Allow users to access Google Drive with the Drive SDK API"

This setting is crucial as it allows Perplexity to work with your Google Drive files.