How do I know if my Perplexity Pro access is active?
Check for the Perplexity Pro card under ‘Claim OTTs and more’ in Airtel Thanks.
Tap ‘Manage’ to see if the offer is “Redeemed.”
Sign in to Perplexity with the same email/Google/Apple ID used after Airtel redemption.
Check your email for a message titled “Welcome to Pro.”
On Perplexity.ai, your account home page or settings should display “Pro.”
I didn’t finish sign-up or exited early — how can I resume?
Go back to Airtel Thanks > ‘Claim OTTs and more’.
Locate the Perplexity Pro card, choose ‘Manage’ → ‘Recover Account.’
Complete the sign-up with your email/Google/Apple ID to activate Pro.
Why is Perplexity Pro not active (seeing only 'Basic' or being asked to pay)?
If you subscribed via Apple or Google Play, you must turn off auto-renewal; Airtel promo begins only after your current paid period ends.
Check you’re signed in to Perplexity with the same account used after Airtel redemption.
If issues continue, restart redemption via the ‘Recover Account’ option in the Airtel Thanks app.
I see “already redeemed” or can’t find the offer. What now?
If the Pro card says “Redeemed,” tap ‘Manage’ → ‘Recover Account’ to reset your setup or retrieve offer details.
If the Pro card is missing, Airtel account must be active; contact Airtel support if you believe you are eligible.
Who do I contact for help?
Airtel support: For app issues, eligibility questions, or missing promo cards.
Perplexity support: For problems after you have completed redemption and still don’t see Pro access (attach your Airtel confirmation).
Step-by-Step Troubleshooting Flow
Step 1:
Open Airtel Thanks app → ‘Claim OTTs and more’
Find the Perplexity Pro card in rewards.
Step 2:
If card shows “Redeemed,” tap ‘Manage’ → ‘Recover Account’
Follow the prompts to finish your Perplexity Pro setup.
Step 3:
Sign in to Perplexity (use any email/Google/Apple ID).
Step 4:
Check your email for “Welcome to Pro.”
Verify “Pro” status in Perplexity app or website.
Still have issues?
For app/account errors → Contact Airtel
For activation issues post-redemption → Contact Perplexity with your Airtel confirmation
Key Reminders
No need to “link” email to Airtel; login to Airtel via mobile number, and to Perplexity with any account method.
Auto-renewal: For Apple/Google Play subscribers, turn off auto-renewal for the offer to take effect.
Eligibility: Only inactive Airtel customers are ineligible (promo card will not appear); businesses and enterprises are eligible.
All activation must be done within the Airtel Thanks app web redemption is not supported.