How do I know if my Perplexity Pro access is active?
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Check for the Perplexity Pro card under ‘Claim OTTs and more’ in Airtel Thanks.
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Tap ‘Manage’ to see if the offer is “Redeemed.”
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Sign in to Perplexity with the same email/Google/Apple ID used after Airtel redemption.
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Check your email for a message titled “Welcome to Pro.”
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On Perplexity.ai, your account home page or settings should display “Pro.”
I didn’t finish sign-up or exited early — how can I resume?
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Go back to Airtel Thanks > ‘Claim OTTs and more’.
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Locate the Perplexity Pro card, choose ‘Manage’ → ‘Recover Account.’
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Complete the sign-up with your email/Google/Apple ID to activate Pro.
Why is Perplexity Pro not active (seeing only 'Basic' or being asked to pay)?
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If you subscribed via Apple or Google Play, you must turn off auto-renewal; Airtel promo begins only after your current paid period ends.
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Check you’re signed in to Perplexity with the same account used after Airtel redemption.
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If issues continue, restart redemption via the ‘Recover Account’ option in the Airtel Thanks app.
I see “already redeemed” or can’t find the offer. What now?
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If the Pro card says “Redeemed,” tap ‘Manage’ → ‘Recover Account’ to reset your setup or retrieve offer details.
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If the Pro card is missing, Airtel account must be active; contact Airtel support if you believe you are eligible.
Who do I contact for help?
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Airtel support: For app issues, eligibility questions, or missing promo cards.
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Perplexity support: For problems after you have completed redemption and still don’t see Pro access (attach your Airtel confirmation).
Step-by-Step Troubleshooting Flow
Step 1:
Open Airtel Thanks app → ‘Claim OTTs and more’
Find the Perplexity Pro card in rewards.
Step 2:
If card shows “Redeemed,” tap ‘Manage’ → ‘Recover Account’
Follow the prompts to finish your Perplexity Pro setup.
Step 3:
Sign in to Perplexity (use any email/Google/Apple ID).
Step 4:
Check your email for “Welcome to Pro.”
Verify “Pro” status in Perplexity app or website.
Still have issues?
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For app/account errors → Contact Airtel
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For activation issues post-redemption → Contact Perplexity with your Airtel confirmation
Key Reminders
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No need to “link” email to Airtel; login to Airtel via mobile number, and to Perplexity with any account method.
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Auto-renewal: For Apple/Google Play subscribers, turn off auto-renewal for the offer to take effect.
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Eligibility: Only inactive Airtel customers are ineligible (promo card will not appear); businesses and enterprises are eligible.
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All activation must be done within the Airtel Thanks app web redemption is not supported.