Credits power premium features like Computer and other frontier capabilities that expand your team's potential. As an administrator, you have full control over how credits are funded, allocated, and consumed across your organization.
Enterprise Pro users receive a monthly allocation of 500 credits, and Enterprise Max users receive 15,000 credits. These credits expire if unused and do not roll over.
Note: Credit pricing, task credit ranges, and included monthly allowances are subject to change and may vary by region or plan.
How Enterprise credits work
Enterprise credits flow through two pools:
1. Individual allocation
Each seat in your organization receives a monthly credit allocation as part of their subscription. Members who join mid-cycle receive a prorated allocation.
Credits refresh monthly based on your organization's billing cycle date. Unused individual credits expire at the end of each monthly cycle and do not roll over.
2. Organization pool (shared credits)
The organization pool is a shared credit reserve funded and managed by administrators.
Credits in the organization pool are:
Accessed by members only after they exhaust their individual allocation.
Subject to organization-level controls — you set usage limits per seat tier and per member.
Credits are consumed in the following order: promotional credits (if available), monthly seat allocation, and then organization credits up to the member's usage limit.
Note: Credits in the organization pool expire after 12 months of organization-wide inactivity.
What are credits used for?
Credits are consumed when members use Computer, Perplexity's agent that completes complex, multi-step tasks.
Standard searches in Perplexity Ask do not use credits.
For full details on how members can use credits, see the How credits work for Enterprise — Member guide.
Admin controls
First-time setup
To set up credits for the first time:
Navigate to Organization settings > Organization credits in the Perplexity Enterprise admin panel.
Click Add Credits.
Review and accept the usage-based billing terms and conditions (required for first-time setup).
Complete checkout. For most organizations, the existing payment method is pre-loaded and can be modified if needed.
Review and set seat usage limits for your organization.
Viewing balances and usage
Navigate to Organization settings > Organization credits to view:
Per-user allocations — credits granted, used, and remaining for each member.
Organization pool balance — current balance, usage this period, and reset date.
Figure 1 — The Organization credits dashboard shows the shared pool balance and a per-member breakdown of credits granted, used, and remaining.
Funding the organization pool
Set up credit auto-refill (subject to a configurable monthly reload limit), or purchase additional credits for the organization pool.
Control how much each member can draw from the organization pool.
When a member reaches their maximum monthly allocation, they are notified and can request additional credits from you.
When you allocate credits, they are drawn from the organization pool in increments of 500.
Adjust maximum monthly allocations at any time.
Setting per-user usage limits
Go to Organization settings > Organization credits > Member usage limits.
Scroll down to the list of organization members and click the ellipsis (…) next to the member you want to set custom limits for.
Click Set custom limit.
Figure 2 — Open the ellipsis menu next to a member and select Set custom limit.
Choose between No limit and Has limit, then set the maximum additional credits this member can draw from the pool after depleting their available credits.
Figure 3 — The Set custom limit modal lets you cap how many additional pool credits a specific member can draw.
Click Save.
Setting seat usage limits
Go to Organization settings > Organization credits > Member usage limits.
Figure 4 — The Member usage limits page lists each seat tier and its current additional credit limit.
Click the limit next to the seat tier you want to edit to set a specific limit for that tier.
Choose between No limit and Has limit, then set the maximum additional credits every member in that seat tier can draw from the pool after depleting their available credits.
Figure 5 — Set a per-tier limit that applies to every member in the selected seat tier.
Click Save.
Organization transfers
If a member leaves an organization, they lose access to their individual credit pool. Credits do not transfer if a member moves between organizations.
Frequently asked questions
When do monthly credits refresh?
Monthly credits refresh based on your organization's billing cycle date. For example, if your organization's Perplexity Enterprise plan starts on the 15th of the month, credits refresh on the 15th of each month.
Do unused monthly credit grants carry over?
No. Unused monthly credits expire at the end of each billing period.
Do organization credits expire?
Organization credits expire after 12 months of organization-wide inactivity.
Are credits refundable?
No. Credits are non-refundable and cannot be redeemed for cash, transferred, or sold. Credits can only be used for eligible Perplexity features.
What happens if auto-refill fails?
You receive an email notification. Most likely you need to update your payment method. Active tasks for members drawing from the organization pool pause until the pool is funded.
Can I re-allocate credits from one member to another?
No. Re-allocating credits from one member to another is not possible.
What is the current pricing of credits?
$1 / 100 credits.
What does a negative balance on a member's account or task in Computer mean?
A negative balance means the task required more credits than were available in the member's account.
How do I fix or clear a negative balance?
You can clear members' negative balances by funding the organization pool and/or increasing the seat usage limits for the seat tier of the affected members.
Will I be charged automatically to cover a negative balance?
Perplexity may invoice the organization for any negative balances accrued by organization members at the end of the billing period. Individual members are never invoiced.
Need more help?
Reach out to your account team or contact enterprise@perplexity.ai. You can also get live chat support from the ? icon at the bottom right of any Perplexity screen. Visit the Trust Center for security and compliance documentation.